Beirut’s Clemenceau Medical Centre is the first Lebanon hospital to receive international medical tourism certification.
Beirut’s Clemenceau Medical Centre is the first hospital to receive international medical tourism certification for excellence in quality of care and services for medical tourists from the Medical Travel Quality Alliance.
Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 non-clinical areas that directly impact a medical tourist’s wellbeing and good results.
Dr. Mounes Kalaawi of CMC comments, “Achieving certification is a great pride. It puts Lebanon in the top niche as a world’s leading destination for international patients. By providing a strong foundation of quality in all our patient care processes, we deliver exceptional value and care to all our patients. This certification is another distinction for us in patient satisfaction. Our strategic aim is to position CMC as the first choice not only for local patients but also for patients in the world seeking excellence in medical care, the best medical knowledge and experience, and the best technology available.”
The MTQUA evaluation team reviewed how the hospital manages a medical tourist including the inquiry process, intake procedure, and care management after discharge. They studied the hospital’s website and internet marketing, communication procedures, privacy and security measures, multicultural sensitivity, International Patient Services department, care support services and other operations and business procedures that influence the quality of treatment and care a medical tourist receives.
Julie Munro of MTQUA explains, “Medical tourists are not ordinary patients. They need more attention, not only in matters of comfort but also in matters of care. They want to know that they can trust the hospital or the agency to deliver on what they promise.”
CMC was established in 2006 and is affiliated with Johns Hopkins Medicine International in the USA. It is a state-of-the-art hospital in the heart of Beirut
CMC is JCI accredited and delivers high quality health care services in a timely, cost-efficient and pleasant environment to patients from Lebanon and the Middle East. It has centres of excellence in imaging and laboratory services, cardiology and cardiothoracic surgery, oncology, digestive and liver diseases, neurosurgery, and minimally invasive, robotic and colorectal surgery.